Privacy Policy

1. Information We Collect

1.1 Personal Information

When you register an account, place an order, or contact us, we may collect:

• Full name, email address, phone number
• Billing address and payment information (processed securely via third-party gateways)
• Company name (if applicable)
• Domain names registered through our platform

1.2 Technical Information

When you use our services or visit our website, we automatically collect:

• IP address, browser type, and operating system
• Pages visited, referring URLs, and time spent on pages
• Cookies and similar tracking technologies
• Server logs and usage data related to your hosting account

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our hosting services
• Process transactions and send billing notifications
• Send service-related emails (account setup, renewals, downtime alerts)
• Respond to customer support requests
• Send promotional offers and newsletters (you may opt out at any time)
• Detect and prevent fraud, abuse, or violations of our Terms of Service
• Comply with legal obligations

3. Cookies

We use cookies to enhance your browsing experience. Cookies are small files stored on your device. We use:

• Essential cookies: Required for the website and billing portal to function properly
• Analytics cookies: To understand how visitors use our website (e.g., Google Analytics)
• Preference cookies: To remember your settings and preferences

You can disable cookies in your browser settings, however some features of our service may not function correctly.

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share your data only in the following cases:

• Service Providers: Payment gateways, email delivery services, and infrastructure partners who assist in operating our services
• Legal Requirements: When required by law, court order, or government authority
• Business Transfers: In the event of a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

5. Data Security

We implement industry-standard security measures to protect your personal information including:

• SSL/TLS encryption for all data transmission
• Secure data centers with physical and network security controls
• Regular security audits and vulnerability assessments
• Restricted employee access to customer data on a need-to-know basis

However, no method of transmission over the Internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account termination, we may retain certain data for up to 90 days for backup purposes, after which it is permanently deleted. Billing records may be retained for up to 7 years to comply with financial regulations.

7. Your Rights

You have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Opt-out: Unsubscribe from marketing emails at any time
• Portability: Request your data in a portable format

To exercise any of these rights, contact us at [email protected].

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website and/or sending an email to your registered address. Continued use of our services after changes constitutes acceptance of the updated policy.